Make sure the positive end of the battery is oriented to the positive side of the compartmentĬLICK HERE FOR MORE STEPS AND INSTRUCTIONS. When replacing the batteries, look for the positive symbol (a plus sign +) imprinted near the battery compartment or battery cover. The battery access cover is found on the underside of the keyboard. Remove the battery cover to access the batteries. HP Stream 14-inch Laptop, Intel Celeron N4000, 4 GB RAM, 64 GB eMMC, Windows 10 Home in S Mode with Office 365 Personal for 1 Year (14-cb186nr, Brilliant Black) (9MV74UAABA) 447.56. If the mouse or keyboard is not working, replace the batteries even if the mouse/keyboard software indicate the batteries still have a charge. This item: HP x3000 Wireless Mouse, Black (H2C22AAABL) 30.33. Replace the batteries with a fresh set of alkaline batteries and make sure they are correctly installed. For some keyboard models which have power switch, make sure it is also set to the On position. If the underside of the mouse has an On/Off switch, make sure that the switch is set to the On position, and then verify if the LED on the mouse illuminates after the switch is set to ON and verify the caps lock key light is on. Insert the USB wireless receiver into an open USB port on the computer. If your wireless mouse or keyboard is not working, perform each step in order, checking the mouse and keyboard after each step, until the mouse and keyboard work: While you respond to that, here's what you need to do: Have you reseated or replaced the battery?ĭid you check if any alternate mouse works fine with the same USB port? I also asked a question if there is any slot that needs to be worked to remove the cover to replace the batteries. If you noticed I gave both links for you to check. I would like to take a moment and thank you for using this forum, it is a great place to find answers.Īs I understand the HP mouse isn't working,ĭon't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: Some HP mouse products have been designed to replace the batteries from the top while others are designed to replace them at the bottom.
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